TikTok Shop - Regional Operations Manager

Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain & Logistics is looking for an experienced Operations Manager to own the day-to-day logistics operations management and performance of a third party facility.

Responsibilities:
- Manage third-party logistics partners with associates on their teams dedicated to our account. Monitor metrics for key performance indicators, vendor performance scorecards, and development of business cases to support logistics process changes and improvements
- lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics wit ha strong focus on efficiency, speed, scale, and predictability
- Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations
- Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization
- Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management
- Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively
- Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape
- Ensure compliance to OSHA, food safety and facility compliance while meeting operational goals and obsessing over safety
- Travel regularly to fulfillment center

Qualifications

Minimum Qualifications
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
- 5 years of experience managing third-party logistics providers/vendors
- Strong project management and continuous improvement skills
- Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
- Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualifications
- New network or building launch experience
- Cross dock operations experience
- Trained and managed high performing teams
- Continuous improvement, Lean Six Sigma, Kaizen experience
- Writing training documents and standard operating procedures.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $125400 - $253080 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.