TikTok Shop - Regional Business Analyst

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Regional Business Analyst role to be responsible for building the metrics reporting system to help drive business reviews and decision making. This position will provide key analytical, reporting, forecasting support for the group and will be responsible for developing reporting and variance analysis regarding weekly/monthly/bi-monthly statistics, provide support & recommendations regarding performance.

Responsibilities
- Support in overall data requirements of e-commerce moderation, especially for quality control.
- Structure and design core index; build and maintain data dashboard; monitor core index data abnormalities.
- Identify potential operational requirements and opportunities for quality improvement through data analysis.
- Adapt business analysis to the specific operational research questions and/or build up certain models by using a range of data sources and research methodologies.
- Co-operate with QA leaders closely, take any kind of Data-analysis requests and complete within deadlines.
- Work closely with cross-functional teams to build up insights and provide data analysis & business review reports or any other reports as required.
- Follow up with Quality Assurance operations, supporting through data analysis and providing optimization suggestions.
- Participate from a BA's perspective to provide inputs on different projects.

Qualifications

Minimum Qualifications
- Bachelor's degree in a business field with a focus on quantitative or research methods.
- 3 years of experience as a Business Analyst or equivalent.
- Proficient in Python and SQL to conduct statistical modeling or data analysis.
- Ability to pick up domain knowledge in new areas quickly.
- Strong multitasking and time management skills.

Preferred Qualifications
- Graduate degrees in science, mathematics, computer, digital marketing or survey-based research methods.
- Global business experience or analytical experience.
- Excellent communication skills for global collaboration.
- Familiar with the policy and moderation landscape.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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