Responsibilities
About Tiktok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
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About the Team
The TikTok E-commerce Governance Platform Product team is responsible for the efficiency and experience of the governance strategy operations, strategy products, and customer service teams. The team works on building a global governance and control platform with operation tools. The team provides efficient product solutions for multi-market and multi-risk scenarios governance.
1. Responsible for the operation of global e-commerce governance engine products, including internal risk control platform, external business talent violation center, and appeal center, etc.
2. Be responsible for planning and building the product operation system of the governance engine.
3. Establish monitoring index system, conduct data traction, sort out GTM system and process, and improve product penetration and satisfaction.
4. Formulate the cooperation system between product, RD team and regional / global operation teams, converge and filter the product problems feedback by operators, merchants and experts, output effective solutions and improve product capabilities.
Qualifications
Minimum Qualifications
- Language, business administration, or other relevant field, or equivalent industry experience.
- Proven experience in product operations and system optimization project management in the e-commerce industry.
- Carefully and thoroughly handle system configurations.
- Proactively identify improvement opportunities to enhance project outcomes.
Preferred Qualifications:
- Experience in e-commerce governance.
- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Critical thinking ability and good at problem-solving and SOP establishment.
- Self-motivated with a track record in stakeholder management, and able to thrive in an ambiguous working environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.