Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
Want more jobs like this?
Get jobs in London, United Kingdom delivered to your inbox every week.
The E-Commerce team seeks to further advance this mission by connecting buyers, sellers and content creators in one seamless, trusted online shopping experience. The EMEA E-commerce Governance & Experience (GNE) team seeks to inspire and preserve trust in TikTok E-Commerce, by designing and implementing end-to-end governance & experience programmes that enable a safe, trustworthy and thriving international marketplace.
As a Policy Analyst, you will be a key member of our GNE team; you will play an impactful role and be responsible for developing and driving data-driven strategic programmes, to minimise ecosystem risks and improve the overall experience for our users.
Responsibilities:
- Operate as both an Analyst and Programme Manager; developing and driving key projects together with cross-functional stakeholders.
- Conduct analyses to design data-driven policies & strategies to improve seller's performance related to onboarding, fulfilment and funds management, as well as product listings requirements like product quality and product safety.
- Utilise data-driven methods to identify emerging seller and creator risks; as well as potential issues surrounding customer service, seller service, returns and refunds.
- Drive key strategic programmes to mitigate risks and launch enforcement strategies targeting problems related to high cancellation, late shipment, bad seller services, seller abuse, tiering of sellers, product listings requirements, returns and refunds, short video and livestream behaviour and practices.
- Drive improvements in topline metrics related to high cancellation, late shipment, bad seller services, seller abuse, tiering of sellers, product listings quality & safety, returns and refunds, short video and livestream behaviour and practices.
- Collaborate with cross-functional teams and stakeholders worldwide, such as Product, Legal, Engineering, Moderation, Business Teams, etc., to drive key metric improvements
- Establish processes, feedback loops, and investigational workflows.
Qualifications
Minimum Qualifications:
- Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics or related fields
- Demonstrated hands-on and in-depth experience in developing and driving data-driven e-commerce governance & experience programmes, or social media risks and compliance strategies
- Extensive experience utilising querying and analytical tools and conducting data analysis (e.g., SQL, Python)
- Possesses excellent strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams
- Proactive and driven, with a strong work ethic and ability to work independently in a fast-paced environment.
Preferred Qualifications:
- Proven ability to adapt to tasks and wear multiple hats (Analyst, PgM)
- Experience analysing large data sets using the latest tools (e.g., MapReduce, Hadoop) will be advantageous
- Familiar with EMEA E-commerce governance & experience, compliance requirements, or EMEA internet risks management
- Excellent English oral and written communication skills, including a demonstrated ability to develop and communicate complex strategies in writing
- Able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment
- Proficiency in other EMEA languages is a plus, given the need to develop or review policies, content, or compliance documents in multiple languages
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.