TikTok Shop - Partner Operations Program Manager, Moderation (12-Month Maternity Cover)
This job is no longer available.
Responsibilities
About the team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. The Moderation Team is part of the GNE organization. Our mission is to ensure great experience and platform safety for every user of TikTok Shop. GNE Moderation is looking for a Partner Operations Program Manager.
Responsibilities
- Develop and implement partner operations strategies to enhance workflows, processes, and performance metrics.
- Ensure partners adhere to agreed SLAs, conducting regular business reviews and performance evaluations.
- Oversee the planning and execution of multiple projects, from small-scale initiatives to large-scale E-commerce Moderation programs.
- Drive continuous improvement by scoping tool enhancements, leveraging data analytics to optimize performance, and collaborating with cross-functional teams to maximize efficiency.
- Identify, assess, and mitigate risks, ensuring proactive issue resolution and delivering insights through structured program reports for stakeholders.
- Support system tool issues reported by Business Partners, coordinating troubleshooting efforts and escalating as needed.
- Partner with internal teams to identify operational gaps, drive corrective actions, and optimize processes impacting buyers, sellers, and creators.
- Partner with Training & Quality teams to ensure vendor staff receive ongoing coaching, upskilling, and knowledge reinforcement.
Qualifications
Minimum Qualifications
- Bachelor's degree in Business Administration, Project Management, or equivalent practical experience.
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- Fluency in English (both written and spoken) is required.
- 3+ years of experience in project/program management, online moderation, or customer service, with at least 2 years in vendor operations.
- Proven track record of managing partner operations across multiple regions and driving operational improvements.
Preferred Qualifications:
- Master's degree in Business Administration or related field.
- Experience in E-Commerce or marketplace platforms.
- Strong stakeholder engagement skills, able to influence decisions, facilitate complex discussions, and drive alignment at leadership levels.
- Self-driven problem solver, comfortable navigating ambiguity and proactively addressing challenges.
- Ability to analyze vendor performance trends, provide actionable insights, and drive improvement strategies.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.