TikTok Shop - Logistics Operations Manager, Germany

Responsibilities

About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage the overall carrier performance in Germany.

Responsibilities
- Overseeing the logistics operation in Germany, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
- Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
- As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
- Manage day-to-day operations, track record of high performance and team improvement.

Qualifications

Minimum Qualifications
- Bachelor's degree or higher, preferably with engineering, science, logistics transportation, or operations management background;
- Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
- Solid working experience and relationship in 3PL management, preferably with courier(s) in Germany and/or multiple EU markets;
- Self-motivated and results-driven, analytical and data-driven;
- Fluent in English.

Preferred Qualifications
- Solid working experience in platform logistics in the EU markets, with deep understanding and working relationships with major courier companies;
- Fair understanding of e-commerce marketplace operation and governance policy;
- Able to do short-term business travel within Europe and UK;
- Proficient in German to support operations in Germany;
- Fluent in Chinese is preferred to communicate with global selling service providers from China.