Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Want more jobs like this?
Get Transportation and Logistics jobs in Singapore delivered to your inbox every week.
Join us.
About the Team
This role will work on our new business and will be responsible for critical early stage work including the launch and deployment of logistics from the ground up.
Responsibilities:
1. Through the analysis of data and case information, sort out merchant logistics experience problems, coordinate with all parties to promote solutions, and improve merchant logistics experience
2. Research the demands of logistics consumers, design logistics experience improvement plans with the help of product technical capabilities, coordinate and promote the implementation of operations of all parties, and enhance consumer logistics experience
3. Collaborate with cross function teams and the service delivery team, we are responsible for improving the logistics service satisfaction of buyers and sellers in the respective markets
4. Manage logistics providers and be responsible for the quality of logistics provider customer service quality and logistics provider claims.
Qualifications
Minimum Qualifications
1. Fluency in English with relevant work experience in experience operations, logistics, and merchant services.
Preferred Qualifications
1. Bachelor degree or above
2. More than 3 years of relevant work experience, priority is given to international e-commerce platform customer service solution design or international logistics related work experience
3. Have business analysis capabilities, be able to expose current business pain points through data and case analysis, decompose business needs into products and promote implementation
4. Have strong business driving force, and good coordination skills with cross teams
5. Strong customer awareness and service awareness
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.