TikTok Shop - Head of Logistics Operations, UK

Responsibilities

About the Team
We are looking for passionate and talented people to join our global logistics team, responsible for the overall logistics operations and performance in the UK.

Responsibilities
- Overseeing the logistics operation in the UK, including (but not limited to) import clearance, courier delivery, fulfillment warehouse, reverse logistics, and reverse warehouse;
- Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
- Responsible for logistics cost optimization;
- Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
- As the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issues, feedback on the expected solution, and business impact to the solution, provide short-term solution/support to the business before long fixing is in place, drive the result until change deployment;
- Conduct market and industry research, develop operation plans to address issues, and hedge risks caused by market or policy changes if needed;
- Manage day-to-day operations, track record of high performance, and team improvement.

Qualifications

Minimum Qualifications
- Bachelor's degree or higher, preferably with a degree in engineering, science, supply chain, or operation management;
- Solid working experience in platform logistics, with experience in eCommerce companies is a plus;
- Solid understanding of the UK market's logistics ecosystem, with working experience and relationship in 3PL management, and familiar with the UK market couriers;
- Excellent understanding of any segment of logistics operation, including (but not included) data integration, first-mile pickup, parcel sorting, linehaul, courier delivery, return process, import clearance, etc.
- Solid understanding of logistics marketplace operation, governance policy and user growth;
- Excellent leadership skills, and experience in team setup and management.

Preferred Qualifications
- Solid experience designing and improving logistics experience metrics (volume, breach rate, cost, CR, NPS)
- Solid understanding of product lifecycle: Proven background and skillset to influence product development teams.
- Strong communication, negotiation, and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders;
- A proactive, self-motivated, and customer-centric attitude, with the ability to work independently and as part of a team.