Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
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Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The Intellectual Property Rights protection function within the Governance and Experience team is committed to protecting intellectual property rights and maintaining a safe e-commerce environment on TikTok's E-commerce Platforms.
What You'll Do
- Set the vision, mission and strategy for the American Proactive Intellectual Property Rights (IPR) team, being the in-region subject matter expert for Intellectual Property Rights-related risks and Intellectual Property Rights risk governance trends.
- Lead and support teams in creating and operating mechanisms, developing tools, policies and processes for improving rights owner experience while minimizing Intellectual Property Rights risk.
- Lead and support teams in creating and operating end-to-end proactive monitoring programs based on quantitative data analysis to minimize the Intellectual Property Rights risk(counterfeit, copycat and etc.) in different product scenarios, such as listings, accounts, contents etc.
- Lead and support teams in responding to, investigating, managing and resolving high-impact brand related incidents and escalations around Intellectual Property Rights issues, and identify the gaps, loopholes and deficiency in policy/process/metrics and initiate new programs to drive optimization to minimize the risk(counterfeit, copycat and etc.) on the platform.
- Define operational metrics, indicators, and own dashboard to monitor various aspects of Intellectual Property Rights risk operation effectiveness and efficiency. Be comfortable using data to analyze trends, predict and fix problems before they happen.
- Maintain strong cross-functional partnerships with other teams to implement optimal solutions to Intellectual Property Rights-related problems as well as outsourcing needs.
Qualifications
- Bachelor's degree in related fields.
- At least 5 years of experience working in relevant industries, such as trust and Safety/brand protection/relations, investigations especially intellectual properties/fraud related areas, risk management/ escalation strategy.
- Demonstrated capacity for critical thinking and analysis with strong attention to detail, and ability to manage ambiguity and thrive in a fast-paced working environment.
- Interpersonal skills with the ability to build relationships and effectively liaise with people at all levels, excellent collaboration skills with internal and external cross-functional teams.
- Project management skills, with experience in collaborating with different business and technical stakeholders. Able to develop and execute project plans, independently monitor, and ensure timely delivery of project deliverables.
Preferred Qualifications:
- Master's degree in computer science, operations research, statistics, mathematics, or MBA is a plus.
- Experience in E-commerce Intellectual Property Protection will be a plus.
- Proficient skills in data analysis and visualization using SQL (SAS, R, or Python) & Excel is a plus.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $139650 - $256500 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.