Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-Fraud Investigation Operation Regional Manager, you will be part of the leadership group for Ecommerce's Governance team and lead a team that is responsible for building, scaling, and monitoring business processes that detect and prevent fraudulent activities in various scenarios.
Responsibilities:
- Own and drive the anti fraud operations team strategy and OKR.
- Lead, build, and retain a team of high performing specialists in a fast-paced environment.
- Direct day-to-day operations of the fraud detection and mitigation areas.
- Identify vulnerabilities in current systems, policies, and products and take actions to mitigate emerging frauds.
- Drive continuous improvement in our antifraud processes to improve efficiency and achieve early detection of fraud.
- Develop up-to-date subject matter expertise in fraud detection and prevention within your team.
- Engage with various business, product, technology, and security/risk stakeholders to solve risk problems at scale.
- Regularly produce high-quality fraud reports to summarise new trends and business impacts and present them to senior management teams.
Qualifications
Minimum Qualifications
- 5 years of related experience in one of the following areas: Antifraud, Risk Management, Trust & Safety, eCommerce or Tech industry in general.
- At least 3 years of experience in a people management role.
Preferred Qualifications
- Detail-oriented, highly analytical, and strong project management skills.
- Ability to understand opposing points of view on highly complex issues.
- Strong ability to gather information from various online sources and community groups.
- Capability to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
- Strong interpersonal skills with the ability to build relationships and effectively liaise with people at all levels.
- Prior law enforcement and/or prosecution experience a plus.
- About 10~20% of travel if needed and when travel is allowed.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.