TikTok Shop - Category Governance Program Manager

Join us.

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As a Category Governance Program Manager, you will drive the development and execution of new categories, selection and compliance on TikTok Shop. The quality of our businesses (sellers) and their products is a critical pillar to ensure our mission of providing high-quality products, fast and convenient fulfillment experience, and good seller services.

What You'll Do
- Be assigned to your Category Governor and together manage your assigned verticals within Fashion, Furniture, Kitchen, Electronics, Appliances, Food and Beverages, Beauty and Personal Care, Collectibles, Pre-owned, Jewelry and other major product categories
- Manage the entire strategic plan and process of catalog, selection and policy requests from internal stakeholders (e.g., Global Accounts, Account Managers, Strategy) and complete the financial, risk, legal and PR assessment/data due diligence and execution for approved requests.
- STO for creating, executing and enforcing the intake mechanisms across all XFN partners, prioritizing and processing them for the Category Governors and GnE stakeholders to the agreed upon SLAs.
- Own and manage the technical back end of the platform catalog system, permission, rules and document requirements that fit each category and subcategory requirement established by the Category Governor and Listing Governance policies. This includes access to platform systems settings, setting up rules and working with Engineering teams.
- Perform QA/QC of launched technology and monitor the GTM adoption for any issues, debug, and/or insights for improvement
- Translate roadmap technology into GTM education material and monitor GTM effectiveness and adoption
- Participate in the risk assessment in the e-commerce platform industry category business with experience in at least one of the multiple verticals
- Participate in the implementation of industry governance strategies. Optimize platform rules and product features based on feedback from all parties to enhance governance accuracy and efficiency.
- Stay updated on changes in governance policies in competitive industries, marketplaces and adjust industry control plans in a timely manner according to business needs.
- Give customers access to safe selection that was not previously available.
- Conduct data analysis on category product, seller and customer trends for weekly/monthly meetings
- Participate in Business Operations, GNE and PMO meetings for XFN alignment and collaboration. Update stakeholders on schedules, reprioritizations and top challenges to discuss through published documents, group chats, meetings and MBRs.

Qualifications

Minimum Qualifications:
- Bachelor's degree or higher, with at least 3 years of work experience. Experience in well-known e-commerce platforms and vertical industry experience is preferred.
- Program Management, Product Management, Project Management or related experience
- Excellent logical reasoning skills, resource integration abilities, teamwork skills, communication skills, and the ability to handle pressure.
- Track record of strong project delivery, negotiations and relationship management along with deep analytical acumen.

Preferred Qualifications
- Experience in e-commerce
- Experience within Fashion, Furniture, Kitchen, Electronics, Appliances, Food and Beverages, Beauty and Personal Care, Collectibles, Pre-owned, Jewelry and other major retail industries
- Having an in-depth knowledge of vertical / category products and mapping business strengths and customer needs to justify compliance, regulatory and operation investment to allow the selection to be sold and under what conditions/criteria
- Monitor, analyze and own key performance indicators such as subcategory performance, SLAs, enforcement and catalog data
- Strong management capabilities and getting things done themselves. Be an experienced team player who is motivated by an entrepreneurial, fast-paced and highly collaborative environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $108088 - $196544 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.