TikTok Shop - Category Compliance Program Manager, GNE Listing Governance

Join us.

Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As the Category Compliance Program Manager, you will be part of a team consisting of policy managers, investigation ops, and program managers to drive cross-functional collaboration in the design and management of projects to ensure balance between growth and sustainability of the platform in each market.

What You'll Do
- Responsible for policy assessment in the e-commerce platform industry category businesses, such as, Fashion, Furniture, Kitchen, Electronics, Appliances, Food and Beverages, Beauty and Personal Care, Collectibles, Pre-owned, Jewelry and other major product categories.
- Lead project teams across commercial, compliance, operation and technical teams to define and scope the necessary strategy and workflows to be developed.
- Work closely with other global Tik Tok Shop markets (e.g., UK, Singapore, Vietnam) policy and business teams for best practices, trends and ensure a global compliant business operation.
- Develop control strategies and rules that align with business development to ensure the healthy growth of the business and selection, all the while protecting our customers.
- Co-develop the necessary protections, guardrails, policies, enforcement and operations to enable specific selections to be listed and sold on TTS.
- Build a comprehensive, accurate, objective indicator system and monitoring framework based on compliance goals and business models. Utilize this monitoring system to gain clear insights into the overall business and identify business issues.
- Participate in the implementation of industry governance strategies. Optimize platform rules and product features based on feedback from all parties to enhance governance accuracy and efficiency.
- Stay updated on changes in governance policies in competitive industries and adjust industry control plans in a timely manner according to business needs.
- Give customers access to safe selection that was not previously available.
- Conduct data analysis on category product, seller and customer trends for weekly/monthly meetings

Qualifications

- Bachelor's degree or higher
- Track record of strong project delivery, negotiations and relationship management along with deep analytical acumen.
- Ability to organize and lead cross-functional teams to achieving goals.
- Having an in-depth knowledge of vertical / category products and mapping business strengths and customer needs to justify compliance, regulatory and operation investment to allow the selection to be sold and under what conditions/criteria.
- Strong sense of ownership and a results-oriented mindset.

Preferred Qualifications
- At least 5 years of work experience. Work autonomously in a fast-paced, highly demanding and ambiguous environment.
- Experience in well-known e-commerce platforms and vertical industry experience is preferred.
- Strong data analysis skills and proficiency in using Excel.
- Monitor, analyze and own key performance indicators such as policy performance, SLAs, enforcement and industry-based data.
- Excellent communicator both written and verbal.
- Excellent logical reasoning skills, resource integration abilities, teamwork skills, communication skills, and the ability to handle pressure.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $108088 - $196544 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.