TikTok Shop - Account Management, Incubation (Singapore, eCommerce)

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
Welcome to our Incubation team! In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Responsibilities
- Planning and executing segment-wise seller education and training with the aim of achieving operational efficiency, policies adoption, and ultimately business growth.
- Identifying room for improvement in tooling, SOPs and support for sellers who are promoting and selling products on TikTok Shop platform.
- Providing ongoing seller support and training to improve sales performance via account management, and study key attributes of successful cases; Building courses/trainings to sellers in line with global policies and local strategy.
- Design and create promotion materials or projects for seller incubation in collaboration with the incubation team, seller engagement team and management teams.
- Tracking seller progress and impact of curriculum and training on seller performance.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, ideally in business, marketing, or a related field.
- 2-3 years of experience in seller training, seller engagement, and/or seller management from e-commerce platforms, or e-commerce sales from brands.
- Strong communication and presentation skills with the ability to influence and persuade; Strong at negotiation.
- Independent project management skills and the ability to handle multiple tasks simultaneously.

Preferred Qualifications
- Excellent analytical and problem-solving skills with a data-driven approach.
- Proven strong network with brands in the relevant industry
- Deep understanding in the relevant industry
- Possess proficiency in utilizing Figma/Canva for graphic design tasks and also be equipped with the skillsets to create short videos.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.