Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality.
Responsibilities
1. By leveraging internal data, proactively search for and collect risk information and analyze potential business risks based on historical data, local laws and regulations and negative feedback from customers/users;
2. Conduct investigation and deep dive in an effort to discover policy, detection and mechanism gaps through case analysis and root cause analysis;
3. Continue to optimize the risk samples collection and feedback process mechanism, and regularly write overall risk feedback such as risk weekly or monthly reports, etc.;
4. Cooperate with the risk governance team to help achieve risk governance goals.
Qualifications
- Bachelor's Degree or equivalent education/experience;
- Minimum 3 years working experience in product compliance;
- Using a keen eye for detail on product listing issues and bringing your expertise to corrective actions;
- Leveraging creativity and inspection to identify and improve processes;
- Proficient in Mandarin Chinese to review Chinese content and listings on TikTok Shop; Proficiency in English is also required as it is the main working language internally;
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.