Technical Product Operations, API Integration Specialist - USDS

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Partner API CSTs support Partners and Independent Software Vendors (ISVs) that integrate directly with TikTok Shop.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Work cross-functionally between the internal Product RD team and ISVs (Independent Software Vendor) , merchants
- Work in a small team with minimal supervision to drive improvements and innovative solutions to complex issues in an end-to-end project
- Identify application performance roadblocks and implement optimizations for the growing Ecommerce ecoystem
- Continuously track technical risks and gaps while presenting mitigation strategies and recommendations to external and internal stakeholders on an on-going basis
- Test, troubleshoot and enhance applications and user test cases

Qualifications

Minimum Qualifications
- Strong cross-team collaboration skills, self-starter attitude with the ability to analyze and solve problems
- Ability to manage multiple competing priorities in a fast-paced collaborative environment

Preferred Qualifications
- Bachelor's degree or above, at least 1-2 years' experience in E-commerce space, technical support, solution engineering or equivalent
- Familiarity with APIs, webhooks, debugging response codes, token auths, and other web technologies to understand problems end to end
- Comfortable working with internal and external stakeholders to address concerns while also demonstrating the ability to explain complex technical concepts to a non-technical audience.
- Professional experience with at least one client-side/server-side language such as: JAVA / Python / Javascript, can read basic code logic
- Demonstrated ability to explain complex technical concepts to internal and external stakeholders
- Comfortable working non-standard work hours to collaborate with global teams.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $79420 - $171422 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.