Product Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:

At NAVEX, we create better workplaces by combining innovative people and industry-leading technology that allow companies to build and promote ethical cultures.

This is a fundamental role serving at the heart of the product organization - providing focused operational support through a mix of tools, processes and governance. This includes two primary functions: the administration of our product planning and management tool, Aha!, and regular reporting aimed at operational efficiency and product reporting. The ideal candidate will possess a data driven mindset, healthy skepticism, and a critical eye balanced with a respect for others and the aptitude to supported detailed review and assessment of tools, processes and systems.

• An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
• Meaningful Work. Innovative products and solutions with real life impact for people and organizations
• Career Growth. Stellar training and an unwavering commitment to your growth and success
• Life Flexibility. Time to care for yourself, your loved ones, and your community
• Industry Leadership. A highly reputable, fast growing and consistently profitable organization
• Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice

• Oversee the administration of our product planning tool, Aha! including user training and ongoing support for the product organization
• Leverage Aha! and Jira reporting to maintain good data hygiene of our product plans and development activities, regular auditing and reporting out to team members
• Operate with a mindset towards continuous improvement and advocate for best practices in tools and instrumentation to aid efficiency and effectiveness to help the team scale
• Facilitate large, cross-functional calls
• Prepare reports on a weekly, monthly and quarterly basis to drive adherence to standard practices, inform product strategy and enable data driven decisions
• Provide leadership with ongoing operational metrics relative to aid in management and oversight of critical functions

• A Bachelor's degree or equivalent experience
• Experience with Aha! and Jira is preferred; experience with Pendo and Salesforce a plus
• 3+ years of experience working in business process improvement or a product or quantitative analytics role
• Excellent verbal and written communication skills and a commitment to collaborate with people across a variety of levels with diverse backgrounds

• Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.
• The starting pay range for this role is $75,000+ per annum.
• Pay progression is based on performance.