Search Operation Specialist - Kuala Lumpur

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About the Department
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About the Team
Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
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Responsibilities
- Improve TikTok users' search experience by determining their search needs through query and tools, and subsequently to sort it out by classification of requirements.
- Undergo weekly and bi-monthly search quality assessments to ensure current practice is in accordance with evaluation standard documents.
- Review the types of bad search cases and rate the quality of the results.
- Provide ideal search labelling results and suggestions for policy improvement.

Qualifications

Minimum Qualifications
- Diploma/Degree in any related field.
- At least 1 year of exposure to search engine optimisation, search labelling or any other search related business experiences.
- Proficient English, both written and conversational.
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Preferred Qualifications
- Familiarity with search engines and algorithms of any social media platform would be a plus point.
- An in-depth understanding of the culture and familiarity with the internet usage habits of their users.
- Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
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Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.