Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
What will I be doing?
- Complete regular assessments of search quality based on business requirements in accordance with evaluation standard documents
- Evaluate user search needs and comb the types of search bad cases to rate the quality of the results
- Provide ideal search results and elaborate logical reasons to support the evaluation given
* Note: The output evaluation results will serve as an important basis for search strategy optimization and product function planning.
- Work closely with QA to provide feedback on data quality, SOP and guidelines to support overall project success
- Perform other ad-hoc duties in relevant projects as assigned
Qualifications
What should I bring with me?
- Bachelor's degree or above
- Proficient Korean as a working language, proficient English skills at all levels (reading, writing, listening, speaking) for daily communication
- Knowledge of search engines and AI, familiarity with social media platforms
- An in-depth understanding of local culture and familiarity with the internet usage habits of local users
- Ability to learn fast, great flexibility in adapting to constant change
- Excellent attention to details, precision and accuracy
- Familiarity with common office software, machine learning project experience is preferred
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.