Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
As the Program Manager for our Vietnam and Cambodia market on the Trust & Safety team, you are the first point in contact that ensures our products, policies, programs, and systems work together to protect consumers and prevent abuse. You are based in Singapore and will work closely with internal stakeholders such as the data science team and policy team, as well as external stakeholders such as public relations and government relations, to implement regulatory and operational changes.
What will I be doing?
- Craft safety process and strategy for the Vietnam and Cambodia-users community on TikTok platforms with a focus on market's regulatory requirements and safety considerations for all impacted parties.
- Address various metric changes across various features such as video, live, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks and mitigate them.
- Facilitate effective collaboration on safety and compliance projects from problem definition to final execution with cross functional stakeholders; optimize the process and procures to ensure timely and effective delivery.
- Identify the impact on users and markets ahead of feature launches and clearly communicate risks to relevant stakeholders.
- Educate and update the business on Trust & Safety related programs and features via team and company wide sharing.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Qualifications
- Min. 6 years of work experience in product management/consulting/strategy; a plus if with online safety/ risk control/regulatory compliance;
- Ability to effectively communicate in Vietnamese and English; possessing a familiarity with Vietnam and Cambodia's internet user base and changing regulatory environment. This role will require you to work closely with Vietnamese speaking stakeholders
- Highly data driven, capable of in-depth data interpretation.
- Ability to quickly identify problems, thoroughly analyze them and be resourceful in delivering feasible solutions;
- Experience with project management and coordination with regards to software products.
- Experienced in working closely with cross functional stakeholders such as legal, compliance and public relations teams.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.