Program Management Graduate, Rotational Program (TikTok Shop - Service and Support Center) - 2026 Start (BS/MS)

Responsibilities

About our team
TikTok Shop Governance and Experience (GNE) team is a global, mission-driven team dedicated to making our marketplace safe, fair, and intuitive - not just for users, but also for sellers and creators around the world. We're the ones behind the scenes shaping trust policies, building smart systems, developing strategies to prevent bad actors, and designing seamless and secure user journeys, directly impacting millions every day. Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

We're looking for passionate, curious talents who care deeply about user experience and aren't afraid to tackle complex, high-stakes challenges. If you want to be part of a team where your ideas matter, your work makes a real difference, and learning never stops - join us in building the future of e-commerce, one meaningful experience at a time.

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Important Reminder:
- Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally.
- Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

What makes our graduate track unique? - Customized rotation to accelerate your growth in evolving markets
Our graduate track is designed to develop cross functional talent with deep expertise in governance and experience, meanwhile develops cross-domain contextual understanding.
You'll begin with a hands-on immersion in your team, building strong foundations through meaningful projects. Within your first year, you'll rotate into carefully selected cross-functional teams - designed to broaden your perspective, sharpen your problem-solving ability, and prepare you for future leadership.

This isn't a generic rotation program - we don't believe in moving people around for the sake of it. Every rotation's duration and pathways are thoughtfully curated to help you connect the dots across business areas, grow strategically, and build versatility to lead in an evolving business environment.

You will get to:
- Go deep and go broad - Develop cross functional agility and understanding, which builds adaptability to evolving markets and accelerate growth
- Solve real problems with global impact - contribute to projects that affect millions of users and sellers
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling business

What's this role about?
This is a unique opportunity to join TikTok Shop as a graduate hire within the Service and Support Center(SSC) team in our EMEA region. As part of this role, you'll embark on a customized rotation programme designed to accelerate your learning, expand your cross-functional exposure, and help you build the skills to become a future leader in E-commerce operations and trust management.
You'll gain hands-on experience across multiple teams - such as Policy & Governance, Customer Experience & Service Delivery - each rotation carefully chosen to broaden your domain expertise and strengthen your problem-solving abilities.

Examples of what you'll work on: