Product Policy Analyst, High Harm - USDS

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
This role will sit within the USDS Product Policy Team and support USDS. You will need to cultivate a deep understanding of the platform and how it can be abused by actors to exploit vulnerable populations while championing freedom of expression for our users and ensuring policies protect users of all experiences and backgrounds. This will role will require a swift ability to make policy decisions in a fast-paced environment. You will work closely with a variety of internal partners including North America Regional Policy, Risk and Response, Product, and Legal Policy Operations to ensure that TikTok is able to detect, triage, and prevent safety incidents. This position will be full-time.

Our Product Policy Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the Product Policy Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
It is possible that this role will be exposed to harmful content on a daily basis.

Responsibilities:
- Provide coverage for the USDS Product Policy Team to swiftly respond to and mitigate the proliferation of high harm escalations
- Interface with internal cross-functional teams including government relations and communications on time-sensitive topics and escalations
- Stay up to date with Integrity and Authenticity and Violent Extremism trends and new tactics, techniques, and patterns from abusive parties in the US
- Collaborate with our Youth Safety and Wellbeing team to ensure youth safety principles are considered in decision making
- Provide policy enforcement support for safety strategies including keywords, hashtags and search
- Conduct policy case review to inform our safety strategies around search and circumvention
- Proactively identify and evaluate emerging policy risks to our platform and drive solutions to help mitigate them
- Rely on data-driven assessments of high harm content to inform policy development
- Analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts
- Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends and slang in the US to predict and prevent violations of TikTok's community guidelines
- Assist team lead in providing comprehensive and ongoing training designed to inform the moderators about policy, procedures changes, recent trends, and updates

Qualifications

Minimum Qualifications
- 3 years of work experience in Trust & Safety, content policy, or brand safety roles or another relevant field with a focus on high harm issues including Violent Extremism, Integrity and Authenticity or Youth Safety
- Experience with Trust & Safety models, scalable policy recall solutions, technical acumen, and actionable policies that reduce issues stemming from policy complexity
- Ability to work with multiple external partners to ensure our policy and procedure expectations are met
- Demonstrated systematic thought process regarding policy and thorough operational experience
- Background in operational excellence with a proven ability to structure policy and process-oriented milestones
- Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations
- Deep knowledge in how policy develops in new media, technology, entertainment, or related fields

Preferred Qualifications
- Experience briefing executive leadership and demonstration of polished communication skills
- Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data
- Experience managing complex research projects
- Experience working in a start-up, or forming new teams in established companies
- Advanced proficiency in Excel and understanding of data access tools, including but not limited to SQL
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.