Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Team Introduction
We are a team responsible for building integrity platform and tooling product capabilities and driving continuous improvements to meet our business targets. Our daily work includes product business requirement gathering and analysis, new product launches, platform experience management and cross-functional project management. We need to manage global stakeholders in our daily work in order to form product alignment, monitor product performance and user satisfaction. We also need innovative thoughts to form new projects that can drive changes leveraging the latest tech or operational management efforts.
Responsibilities
- Create, improve, and operationalize features on TikTok's integrity platforms, spanning Ads Moderation, Quality Assurance, Training, Workforce Management, and Risk Management
- Collaborate daily with Product Managers, Software Engineers, and Operations teams to iterate products and processes, aligning with business targets and enhancing user experience
- Independently lead complex cross-functional projects related to integrity, from problem definition to final execution
- Prioritize requests, striking a balance between short-term objectives and long-term goals
- Collect, understand, filter, and translate user feedback into high-quality Business Requirement Documents (BRD).
- Utilize data to measure product performance and project outcomes
- Address user escalations of bugs and incidents promptly
Qualifications
- Bachelor's degree or higher, with a preference for an engineering background
- Minimum 3 years of experience in product operation, product/program management, or consulting roles
- Comfortable working in a fast-paced environment, passionate about product and process development for a multi-billion-dollar business
- Capable of working in an international team across different time zones, with flexibility for non-office hour meetings
- Strong cross-functional communication and coordination skills, adept at managing stakeholders at various levels
- Deep interest in problem-solving, a proactive self-starter with a high sense of ownership and logical thinking
- Expertise in project management and stakeholder management
- Highly data-sensitive, proficient in in-depth data interpretation, and committed to data-driven decision-making
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.