Product Manager, Trust & Safety

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

As a Product Manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies, and various relevant internal teams to build safety product features and strategies. You will be working on in-app safety features, technical strategies to improve our Trust and Safety processes, as well as methods to detect and address the risky behaviors and actors in the community. Additionally, you will work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected. Primarily, this role will oversee products in Bytedance's portfolio of Emerging Products.

Responsibilities:
What will I be doing?
- You'll identify risks and leverage in-app product solution or back-end processes to effectively address the risks, work with the engineering team to implement the product solutions
- You'll define a safety product roadmap, set metrics that inform the success of safety efforts and drive cross-functional efforts to achieve success
- You'll develop expertise in one of Bytedance's emerging products' domains, working as the owner of a specific product or a horizontal scenario.
- You'll develop a robust workflow for cross-team collaboration, manage large-scale product improvement projects to improve community safety

Qualifications

What should I bring with me?
- 3+ years of product experience, with content or user experience, better to have safety and strategy product experience
- Goal-oriented, with good ability of data analytics, coordination, and project promotion
- Proactively responding to business requirements, with strong product design ability, and have experience in complex products
- Good cross-functional project management skills, good communication skills; a passion to unite people behind a common goal
- Experience working with international partners across different time zones and cultures. Strong communication and collaboration skills

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.