Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
About the team
The Operations Control Center serves as the hub of operational excellence, and is responsible for evaluating and executing impactful regional initiatives in collaboration with their global counterparts in the O2 team, creating comprehensive reporting structures, delivering data-driven insights, and optimizing resource allocation within the region.
Each regional Control Center will consist of 4 sub-teams: (1) Continuous Improvement, (2) Reports & Insights, (3) Workforce Management, (4) Workflow Management.
We are seeking a detail-oriented and proactive Continuous Improvement Manager to join EMEA Control Centre team. The ideal candidate will be responsible for identifying and implementing process improvements across various departments within the organization. The Continuous Improvement Manager will play a key role in analyzing current business processes, identifying areas for enhancement, and working collaboratively with cross-functional teams to implement sustainable improvements. This role requires strong analytical skills, project management expertise, and a passion for driving operational excellence.
Resposabilities:
Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users. Workflow Management builds and optimise moderation business processes, monitoring performance and continuously looks for areas to improve efficiency and maintain high standards of safety.
What will I be doing?
- Responsible for the platform design roadmap, core modules include but not limited to workforce magt, strategy magt, and operation assistance optimization powered by AI. Cooperate with XFN team to identify the pain points in business, formulate platform-oriented, tool-based solutions, and drive the implementation of these solutions.
- Improve moderation and strategy operation platforms to empower operation efficiency and moderation accuracy. Conducting user research and data analysis to translate user painpoints to requirements. Responsible for platform features iteration.
- Participate in product feature testing and launch phases to ensure the realization of requirements within the specified timeframe and quality standards.
- Draft platform operation documentation, conduct training on feature usage, and promote awareness; Responsible for handling and driving the resolution of issues.
Qualifications
- Bachelor degree or above
- 5+ years of experience with at least 2 years of experience in a B2B or SaaS industry. Experience with Content Moderation / Safety would be an advantage as well.
- Proven experience in large scale platform design (0 to 1) or similar capacity, experience with internal platform design will be preferred.
- Good logical and structural thinking.
- Excellent communication and stakeholder management skills (especially with Engineering and R&D teams).
- Attention to detail
- Comfortable using data to analyse performance and using insight to drive performance
Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.