Platform Operation Specialist

Join us.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

- Continuously dig deep into business requirements through user research, user feedback, data analysis, etc., and gain insights into services and processes' pain points to understand the actual demands from the users.
- Be responsible for sorting out the data index system, defining key indexes and driving data construction.
- Be able to transform product demands into MRD/BRD documents, provide the platform and tool-based solutions, and coordinate with R&D for resources to implement programs.
- Engage in requirements testing and verification, tracking and promoting the progress of platform requirements proactively to ensure the efficiency and quality of the implementation.
- Produce platform operation documents, train and promote platform features, and enhance frontline users' awareness and product usage.
- Cooperate closely with XFN teams ( R&D, business, legal, etc.), be able to respond to emergencies in time, undertake project requirements and be responsible for resource coordination, and ensure the smooth implementation of projects all around the world.

Qualifications

- Bachelor's degree or above, preferably in computer science or related science and tech major.
- More than 5 years of Internet product or project management experience, familiar with mid and backstage products, content security field/workflow management related work experience preferred.
- Have business acumen, understand the business context and business logic quickly, and quickly understand system logic.
- Have data sensitivity and gain insight into data to support business optimization, preferred with experience in data warehousing, data mining, etc.
- Excellent logical thinking ability, business abstraction, technical understanding and the ability to establish effective communication with product and R&D teams on technical issues for implementation.
- Excellent project management, XFN collaboration, communication and presentation skills, and good at communicating and coordinating resources to facilitate cooperation. Overseas project management or team communication experience is preferred.
- Knowledge of the BPO industry, with relevant experience in BPO management preferred.
- Self-driven, proactive, great ownership and willing to accept challenges and try new things.
- Chinese can be used as a working language, able to adapt to a diverse work environment, and cross-cultural communication background is preferred.
- Your ability to work in a high-tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ts.accommodations@tiktok.com

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $74100 - $223250 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.