Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will I be doing?
- You are responsible for the company's partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training and other change injections
- You will manage complex vendor and internal stakeholder relationships
- You will establish governance and processes related to the continuous health of assigned sites and lines of businesses
- You will devise operating models with strong governance, risk management with Partner/vendor engagement
- You will deliver on operational improvements to existing processes and to drive scalability and simplification.
- You develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution
- You will lead a team of Partner Ops specialists to drive operational excellence on a day to day basis - You will exhibit strong people management skills and demonstrated success when leading multiple direct reports in a global environment.
- You will use your excellent communication skills to interact with senior executives within various cross functional teams
- Ability to travel 50%-70% is required for this role
Qualifications
Minimum qualifications
- You come experience managing outsourced partner relationships along with people management experience
- You have Operations Management, Program Management, Large scale transformation project experience
- You have experience in the end-to-end sourcing and contracting process
- You come with strategic thinking skillsets and the ability to understand and analyze complex and ambiguous sources of information
Preferred qualifications
- Past contracts (SOW, MSA, RFP, RFI, etc) experience preferred
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.