Head of Wellbeing Operations & Delivery Strategy, AMS & EMEA - Trust & Safety
Responsibilities
Our Global Wellbeing (GW) Team is responsible for the development, implementation and measurement of global wellbeing programs for all T&S teams. These are designed to support and promote positive physical and psychological health, as well as positive working environments, especially for those who work with potentially harmful content and for both in-house teams and business partners.
As the Head of Wellbeing Operations & Delivery Strategy for EMEA & AMS, you will direct a team of multidisciplinary experts responsible for expanding regional programs into global ones through coordinating resources and following up on results and post-mortems. Further, you will support our content review business partners and partner success teams to ensure that our partners' wellness support for our outsourced teams is in line with our strategy.
This is a new opportunity to work with a wide variety of teams both internally and outside the company to provide scalable physical and psychological health solutions, and make strong impacts on the company's growth and the wellbeing of its people.
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Role and Responsibilities
- Lead a team of multidisciplinary experts to tailor, implement and manage regional wellbeing programs based on a Global Wellbeing Strategy and Framework; provide specialist subject matter expertise and input into program design, implementation and evaluation
- Proactively manage expectations of all interested stakeholders by providing clear program roadmaps, milestone dates, and global program updates
- Work with the Wellbeing leadership team to design and manage organizational strategy and ensure alignment across regions.
- Own, develop, and maintain a comprehensive Wellbeing Needs Assessment Framework.
- Design and enhance wellbeing programs that address identified needs, consider cultural nuances across regions, and align with organizational goals.
- Stay informed about the latest trends and best practices in wellbeing and incorporate them into program design.
- Contribute to the overall wellbeing strategy to align with the organization's overall mission and values.
- Monitor and evaluate the effectiveness of the wellbeing strategy, directing the team to make adjustments as needed, and report on success metrics and KPIs to track program outcomes.
Qualifications
Minimum Qualifications:
- Minimum 5 years' experience as a subject matter expert in employee wellbeing, with demonstrated program design and delivery capabilities
- At least 5 years' experience in people management, preferably within the wellbeing or health-related domain
- Proven ability to interpret wellbeing-related data and translate insights into actionable strategies
- Strong interpersonal and problem-solving skills, with a track record of effective cross-functional collaboration
- Experience working in global environments, building strong relationships and influencing multiple stakeholders
- Masters or PhD. in health psychology, behavioural science or another relevant health behaviour-related field
- Willingness to travel (approximately 30%)
Preferred Qualifications:
- Experience of leading and guiding teams that work on streams/projects within larger programmes.
- Experience leading mental health expert teams within Trust and Safety.
The job description is not exhaustive; it is intended to give an overview of the role. Other duties within the general scope of the function may be required. Please Note: this position will, at times, include working with content and materials that may be offensive or sensitive to some people.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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