Global eCommerce - Search Operations Quality Assurance (Thailand)

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Trust & Safety Department Introduction
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

What will I be doing?
- Content operation & strategy optimization on the search suggestion feature for the E-Commerce project.
- A focus on the quality and safety of the E-Commerce content, a deep understanding and following up of the business progress and helping on product function optimization iterations.
- Find potential risks through daily work and put forward suggestions for improvement.
- Working closely with the supervising departments to optimize relevant working standards of our projects.
- Additional compatible and related responsibilities which are not necessarily listed above.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.

Qualifications

What should I bring with me?

Minimum Qualifications
1. Candidates to be open to shift work hours;
2. Have QA experience of moderation project, or familiar with RCA;
3. Good English proficiency, Bachelor's degree or above;
4. Good judgement when dealing with ambiguity and encountering unfamiliar situations by providing timely feedback
5. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
6. Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications
1. Frequent use of TikTok and strong familiarity with Google, YouTube, Ins, Facebook;
2. Those who have knowledge of search trending related businesses are preferred;
3. Familiar with common office software, preferably have search operation experience;
4. Team management experience is a bonus.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.