Global eCommerce - Search Operation Specialist (Thailand)

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

What will I be doing?
- Content operation & strategy optimization on the search suggestion feature for the E-Commerce project.
- A focus on the quality and safety of the E-Commerce content, a deep understanding and following up of the business progress and helping on product function optimization iterations.
- Working closely with the supervising departments to optimize relevant working standards of our projects.
- Additional compatible and related responsibilities which are not necessarily listed above.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.

Qualifications

What should I bring with me?

Minimum Qualifications
- You are a fast learner with a Bachelor's degree or above, and strong proficiency in Thai and English as a working language
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Strong ability to learn and understand. Need to be patient and meticulous

Preferred Qualifications
- Learn about e-commerce search, familiar with e-commerce platforms
- Familiar with common office software, Machine learning project experience is preferred
- Assessment project experience is preferred

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.