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E-Commerce Senior Product Manager - Fulfilment Experience



About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

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About the Team
TikTok Shop is a discovery-based E-Commerce platform dedicated to becoming the first choice for users to discover and get good products at good prices. In multiple scenarios such as livestream E-Commerce and video content E-Commerce fields, the international E-Commerce business hopes to provide a more personalized, proactive and efficient consumption experience for global users, provide stable and reliable platform services for merchants, and achieve our mission of "to sell good things with a good price easier; to make life better at user's fingertips".

TikTok Shop's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. Risk detection abilities, fairness and healthiness of the E-Commerce ecosystem, content and commodity quality, post-order experiences are what we thrive to improve. We value user satisfaction and work on policies, rules and systems to ensure quality and govern the marketplace in all aspects.

1. Responsible for the international e-commerce fulfillment experience direction, working with operations to identify fulfillment experience issues that are detrimental to consumers, designing the full-chain product solutions and driving implementation.
2. We need to work closely with cross-functional departments, linking operations, design, legal, PR and parallel product teams to implement the full chain solution.
3. In-depth understanding of the characteristics and demands of platform merchants, logistics, service providers and consumers, the ability to weigh the pros and cons in complex scenarios to make optimal decisions, and through research, data analysis and other methods to quantify the benefits, continuous iteration.


1. Bachelor degree or above, 3 years or more experience in experience products/business product, experience in e-commerce or trading platform experiences optimization product is preferred.
2. Excellent teamwork, communication and coordination skills and self-drive to efficiently drive projects to fruition in a results-oriented manner.
3. Excellent data analysis skills and goal-driven ability to identify, improve and refine product requirements in a data-driven manner.
4. Understand the product capability of the whole chain of -ecommerce systems (transaction, fulfillment, logistics, and after-sales) and be able to design the whole chain of product solutions based on experience issues.
5. Clearly organized and logical narrative.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Client-provided location(s): Singapore
Job ID: TikTok-7212604744832010557
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.