Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Want more jobs like this?
Get Product Management jobs in Singapore delivered to your inbox every week.
About the Team
TikTok Shop is a discovery-based E-Commerce platform dedicated to becoming the first choice for users to discover and get good products at good prices. In multiple scenarios such as livestream E-Commerce and video content E-Commerce fields, the international E-Commerce business hopes to provide a more personalized, proactive and efficient consumption experience for global users, provide stable and reliable platform services for merchants, and achieve our mission of "to sell good things with a good price easier; to make life better at user's fingertips".
TikTok Shop's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. Risk detection abilities, fairness and healthiness of the E-Commerce ecosystem, content and commodity quality, post-order experiences are what we thrive to improve. We value user satisfaction and work on policies, rules and systems to ensure quality and govern the marketplace in all aspects.
Responsibilities
1. Responsible for intelligent customer service product design, including intelligent dialogue, automated forms, self-service, etc., participate in the whole process of product planning, requirment definition, development, testing and launch, and be responsible for the final effect of the product.
2. Complete and abstract the business requirements of different countries, and transform them into standardized capability output, and cooperate with cross-functional and cross-country teams to ensure the smooth implementation of product delivery.
3. Establish reasonable data indicators, discover and analyze problems in intelligent services, find corresponding optimization points and iterate.
4. Sort out the pain points in teamwork, optimize the project process, summarize business information and synchronize, and improve the efficiency of production and development.
Qualifications
1. More than 2 years product or product operation experience in customer service products from Internet industry, experience in intelligent customer service and chatbot is preferred.
2. Excellent communication, collaboration and project management skills, with the ability to solve complex problems.
3. Goal-oriented, self-driven, with great curiosity and excellent learning ability.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.