Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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The TikTok Content Design & Product Writing team is made up of content designers and technical writers in the US, Singapore, and China who make the TikTok product easy to use forour diverse global audience. We're looking for a user experience (UX) Content Designer and Technical Writer hybrid role to collaborate closely with membersof the TikTok Product Management, Design, User Research, Engineering, Legal and Localization teams to build products that captivate and engage our viewers and content creators. Through clear, expressive writing, you'll transform product features and concepts so that theyre intuitiveand easy to understand. As an advocate for our users, you'll use design thinking, empathy, and data to help shape andrefine our product and identify opportunities to build better experiences for our users. You'll also be able to grasp complex concepts and translate them into concise, easy-to-understand tutorials, guides, release notes, and other documentation and learning resources for the TikTok community. As an experienced technical writer, your portfolio includes writing samples with examples of how you conveyed complex technical information to both experienced and new users. You're independent, proactive, and comfortable with ambiguity and problem-solving, and you have experience juggling multiple projects and prioritizing them to have the greatest impact for yourteam and the company. You're also a strategic communicator, helping to define product narratives in conjunction with your team. You'll write and edit content for web and mobile interaction flows, as well as both apply and help evolve our style guidelines. You have a strong intuition for writing clear and concise content that is easily translated and localized for our global audience.
Responsibilities
- Create content strategies in order to write, proofread, and edit high-quality UI text to help users easily navigate our products, including work on: new product flows, feature enhancements,category and feature naming, error messages and notifications, and occasional emails
- Plan, write, and manage technical and process documentation
- Define new documentation processes and iterate on current workflows for efficiency
- Update content on the website for new releases and iterations
- Lead content audits to identify opportunities and drive consistency across the product
- Contribute to our content standards and be a champion for best practices
- Manage and prioritize projects with multiple stakeholders across different time zones
- Understand how to balance business requirements and customer needs in building features- Ability to critique the visual style, interface, and interaction flow of applications andexperiences
- Collaborate with, influence, and drive consensus with stakeholders and their feedback
- Collaborate with content designers and stakeholders across teams and time zones to define a cohesive narrative across the product
- Synthesize internal and external feedback to improve content clarity and quality
- Work closely with the Localization team and translators to review and edit English translations
- Complete high-quality work in a fast-paced, dynamic work environment
Qualifications
Minimum qualifications:
- At least 1+ years of experience writing UI/UX text as a Content Designer, UX Writer/r/Product Writer, Content Strategist, or technical Writer
- Strong writing and communication skills in order clearly articulate rationale for content designdecisions in peer critiques and stakeholder presentations
- Writing portfolio including, but not limited to: user interface copy, microcopy, user education,direct or transactional emails, style guides or product launch content
- Self-starter who can manage multiple projects in a fast-paced environment and stay focusedwhen faced with changing requirements
- Bachelors degree in English, Journalism, Communications, Technical Writing, UX, HCI, orequivalent practical experience
Preferred qualifications:
- Experience working on a global product with international partners in different time zones
- Experience collaborating with Product Management, Design, User Research, Marketing,Engineering, Legal, and Localization teams
- Experience using Figma, and Asana- Experience working on both B2B (client) and B2C (Consumer) product areas
- Strong interest in social app products, user and influencer behavior, and associated trends.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at gprd.accommodations@tiktok.com
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $87000 - $229500 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.