Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the Team :
The Client Solutions Manager is a crucial member of our growing Global Business Solutions team that supports our clients & existing CSM teams in meeting their objectives and providing best in class customer service. The Client Solutions Manager role is responsible for partnering with Client Partners to drive revenue by negotiating and optimising complex opportunities and using data and analytics to build a consultative solution for our customers.
- Nurture and Expand Client Relationships: Working with your Client Partner, the CSM will cultivate and elevate post-sale client connections, ensuring continued growth and satisfaction among advertisers.
- Orchestrate Seamless Campaign Execution: Collaborate internally with Technical Account Management, Marketing Science, Product, Agency and other internal teams to guarantee a seamless and victorious campaign rollout.
- Proactively Enhance Campaign Performance: Take the lead in monitoring and dissecting ad campaigns, initiating improvements for enhanced outcomes.
- Client Issue Resolution Expert: Investigate and collaborate directly with product and engineering teams to swiftly troubleshoot client concerns during campaigns.
- Drive Data-Backed Insights: Analyze campaign performance data to furnish clients with data-driven business insights while leveraging these insights to enhance our advertising offerings.
- Shape Advertising Strategy: Relay valuable marketplace feedback and contribute to refining our advertising strategy.
- Cultivate Long-Term Client Relationships: Conduct regular business reviews, taking a consultative, forward-thinking approach to forge enduring client connections in partnership with the sales team.
- Custom Program Management: Oversee tailored programs and sponsorships internally, leading custom content campaigns to ensure timely and effective delivery of assets.
- Campaign Kick-off and Optimization: Initiate campaigns with clients and manage all associated timelines, assets, and optimization opportunities.
- Product Consultancy: Act as an external product consultant, educating clients and agencies on product solutions, best practices, and ultimately fostering growth within existing business partnerships.
- Cross-Functional Collaboration: Engage and collaborate with a diverse group of internal cross-functional teams including mentoring & informal coaching opportunities.
Qualifications
Minimum Qualifications
- BA/BS degree in marketing, advertising, technology or media field;
- 5 years of experience in ad sales, marketing and development, or a sales-related support function
- Boast strong verbal and written communication skills, coupled with the ability to convey technical jargon in a way that resonates with non-technical stakeholders.
- Demonstrated understanding of digital media platforms and ad metrics - particularly in the area of performance marketing (bonus for social / search / programmatic / ad-tech)
Preferred Qualifications :
- Familiarity with ad verification partners (IAS, DV, MOAT) is a definite plus. Same goes for Ad-Tech & Mar-Tech related platforms such as Salesforce, Liveramp, & Adobe.
- Demonstrated experience in working with cross-functional teams;
- Experience with analyzing data and delivering insights;
- Self-starter, fast learner with a can-do spirit;
- Ability to travel domestically and internationally as needed.
- Exhibit proficiency in Microsoft Office
- Previous management & leadership experience is preferable.
- If you have a passion for TikTok and especially for Financial Services & Government, you're already one step ahead!
- Experience working with global partners in different time zones & cultures
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.