Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Austin, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us?
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the Team & Job:
We are looking for a sales & customer service-centric, analytically minded, and detail-oriented Client Solutions Manager (CSM) to join our Growth Team. CSMs partner with Brand Partnerships Managers to drive revenue by identifying opportunities and leveraging data and analytics to build a consultative solution for our customers. CSMs are focused on client education and are crucial members in meeting client business objectives. In addition to supporting advertisers, CSMs are tasked with providing thoughtful feedback and recommendations to key internal stakeholders. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide solutions for advertisers leveraging our unique ad product suite. The most successful candidates in this role will have media experience, a high degree of intellectual curiosity and thrive in an environment where optimal solutions involve testing and learning. This position is full-time and located in our Austin, TX office. We currently offer a hybrid working policy of 3 days in the office and the other working days remotely.
Responsibilities:
- Act as a consultant to develop and grow client relationships with advertisers of all sizes
- Create media plans that deliver against client KPIs
- Monitor, analyze campaign performance and make proactive recommendations to improve results
- Project manage complex media buys with multiple stakeholders, timelines, and assets
- Support and work with Sales on pre-sale research and pitches
- Serve as an external product expert, educating clients and agencies on TikTok ad solutions and best practices.
- Manage measurement strategy and creative execution
- Collaborate with cross-functional teams to ensure successful campaign executions and troubleshoot client issues
- Collect marketplace feedback and insights to guide our advertising strategy and ad offerings
Qualifications
Minimum Qualification:
- Experience in an account management and/or client service role within digital marketing or advertising
Preferred Qualifications:
- Experience with auction-based ad networks
- Experience working directly with brand or performance advertisers, including agencies
- Experience managing complex client and campaign issues
- Experience analyzing campaign delivery, diagnosing and solving technical problems with product and engineering teams
- Experience with ad verification partners (IAS, DV, MOAT)
- Working knowledge of Excel
- Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders
- Adaptability and strong problem-solving skills
- Impeccable attention to detail and highly organized
- Self-starter and motivated to learn
- Passion for TikTok marketing, and up for the challenge of building something from the ground up
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at gbs.accommodations@tiktok.com