Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
Want more jobs like this?
Get Account Management jobs in Tokyo, Japan delivered to your inbox every week.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.
GBS is a dynamic, entrepreneurial, and ambitious client group, and our HRBPs who support them are too! We are excited to continue adding to our Human Resources team to attract, engage, and retain top talent to drive the continued growth of the organization.
About the team
The mission of Client Solutions Manager is to contribute to the success of our clients through proposing effective and wholesome solutions. By collaborating with different stakeholders, the team aims to grow the business revenue and to lead sustainable growth of the business by providing necessary feedback to our product team. Using the knowledge of our own advertising product and the general knowledge of reservation/performance ads, the team solves the clients' problems with expertise.
Responsibilities
Client Solutions Manager - EC Industries will support the advertisers and the advertisement agencies related to EC industries with their TikTok for Business advertisement strategies, provide consulting to ensure the effectiveness of their ads and increase client satisfaction. The specific responsibilities may include below (but not limited to): - Promote sales through solution proposals that lead to the success of clients' marketing challenges and promotions. - Familiarize clients with the functionality and delivery logic of advertising products, and advocate for their optimal utilization to maximize advertising performance. - Engage in activities such as regular meetings and workshops for customers to deepen their understanding of the product. - Accumulate and disseminate best practices for operational methods to improve the adoption rate of important features. - Collaborate with internal stakeholders to elevate the account management level and increase sales. - Provide constructive feedback to the product team regarding raw feedback on the functionality and logic of advertising products, to strengthen the product.
Qualifications
Minimum Qualifications
- 5 years of experience in advertisement sales, digital marketing, advertisement consulting or advertisement optimization
- Able to communicate the value and the potential of our products, such as TikTok and TikTok for Business
- English reading and writing skills for collaborating with global cross-functional teams internally
- High negotiation skills and proven experience that demonstrates such skillset
Preferred Qualifications
- Digital marketing experience in EC Platform
- Strong interest in retail/fashion/Movie/music, and experience in collaboration with related industries
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.