Client Solution Manager - Apps & Gaming, GBS, TikTok Korea

Responsibilities

About the team
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

Responsibilities
The Client Solutions Manager (CSM) develops revenue opportunities with expertise in TikTok product solutions. CSM will be responsible for providing a consultative solution for our clients, using data and analytics and understanding client's KPI. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.

The CSM will play a key role in driving our clients' incremental growth by
supporting product solution, vertical solution, and client relationship, together with sales team, agency team and other xfn teams;
-proactively managing top clients and building vertical light house cases;
-deepdiving vertical trends, by understanding users, markets with data insights.

This position is responsible for helping our Apps clients leverage TikTok to achieve their business and marketing goals, in 1 or more industries like gaming, comics, O2O, finance, dating, edu etc.
- Manage complex advertising solutions and grow post-sale client relationships and revenue for 3 different vertical clients (Gaming, Media&entertainment, Emerging)
- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Create best practices through campaigns and share the content internally and externally to elevate the bar of success of TT campaigns.
- Drive product innovation based upon client needs.
- Spearhead client education on products to advise on the best approach to drive business outcomes for clients and agencies
- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
- Build and leverage strong cross-functional collaboration to support clients' needs

Qualifications

Minimum Qualifications
- Bachelor's degree or above
- 3+ years of experience of digital marketing in in-house marketing, digital agencies, platforms or media side
- Ability to analyze data and identify insights
- Ability to adapt to rapidly changing environments and work with self-motivation
- Fluent in both Korean and English

Preferred Qualifications
- Experience in performance marketing, preferably app marekting
- Experience in account management
- Sales oriented mindset to upsell revenue from existing clients
- Experience in managing self-serve digital advertising media as well as 3rd-party tracking tools like GA and MMP