Billing Specialist

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Team Introduction
Global Revenue Management is part of the Bytedance Finance function that is responsible for revenue management and accounting for monetization of all Bytedance products via the following processes: running the Order to Cash ("OTC") cycle, establishing and integrating business-finance platforms together; to ensure accuracy in revenue accounting.

Responsibilities
- Support monthly billing process by ensuring timely and accurate invoicing to customers, including credit note approvals, customer portal uploads, and any other related billing issues.
- Monitor and allocate incoming payments against open invoices.
- Maintain an effective partnership with Sales, Sales Operations and Finance departments, propose corresponding system optimization requirements in response to the changes in business development.
- Manage helpdesk tickets for internal queries and optimise self-help documents to improve the scalability of support options.
- Review un-invoiced revenue and conduct root-cause analysis to troubleshoot errors and fix inefficiencies.
- Support ad-hoc projects, including process and system improvement initiatives & internal audit reviews.
- Work closely with the Collections and Credit teams to ensure the OTC cycle operates efficiently and reduces bad debt risk.
- Work closely with internal product-managers on improving the internal billing tools available via drafting product requirements documents (PRD's) and being involved with alpha/beta testing before launch.
- Manage and develop training materials and one-pagers to ensure billing processes and policies are understood by the internal stakeholders.
- Review contracts for revenue accounting impact.

Qualifications

Minimum Qualifications:
- Bachelor's degree or higher in Business Administration, Finance, Economics, Accounting or related discipline.
- Working experience in invoicing and billing set up in the subject matter of OTC processes and familiarity with the digital advertising industry across the Asia-Pacific region.
- Sound judgement in complex financial situations and sharp professional sense in identifying financial risks and non-compliance.
- Good analytical skills and logical thinking ability, great sense of responsibility, good work habits, and excellent communication and interpersonal skills.
- High level of integrity and discretion to handle confidential information.

Preferred Qualifications:
- Prior experience with high risk clients and advertising agencies would be preferred.
- Ability to multi-task, prioritize and work independently in a fast-paced environment.
- Proficiency in Microsoft Office applications, especially Excel.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.