Anti-Fraud Operations Program Manager (Multiple Positions)

Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us.

About the Team
Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges. It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities
Research fraud-related policies and build effective enforcement tools and processes to penalize bad actors and prevent risk while balancing user experiences.
Conduct data analysis to develop, propose and launch rule and strategy changes to mitigate risks.
Actively analyze patterns and trends of fraudulent transactions and abusive conduct to protect the integrity of the platform by understanding gaps in coverage and helping to identify possible incidents before they occur.
Review escalated fraudulent cases and appeal cases.
Serve as a subject matter expert on anti-fraud operations' core functions, respond to inquiries, develop action plans to address issues, and assist with the preparation and dissemination of communications.
Produce high-quality fraud reports to summarize new trends and business impact and present reports to senior management teams.
Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale.
Collaborate with Legal, Public Affairs, and other cross-functional teams to investigate and respond to regulatory inquiries on fraud and/or abuse-related activities.

Qualifications

Qualifications
Must have a Master's degree or foreign equivalent degree in Computer Science, Information Systems, Data Science, Analytics (any), Cybersecurity, Management, Business Administration, or a related field, and 2 years of related work experience; OR a Bachelor's degree or foreign equivalent degree in Computer Science, Information Systems, Data Science, Analytics (any),
Cybersecurity, Management, Business Administration, or a related field, and 5 years of post-bachelor's, progressive related work experience.

Of the required experience, must have 2 years of experience in each of the following:

Operations and investigations related to fraud, abuse, or cybercrime;
Developing fraud detection rules and models to increase detection rates, decrease false positive rates, and reduce fraud loss, while minimizing customer friction;
Conducting trend analyses of past incidents to detect and address emergent fraud methods;
Mining, preparing, cleansing, and analyzing structured data using statistical computing languages SQL, Python, or R for metrics creation, root cause analysis, and model preprocessing; and
Building and streamlining processes and workflows, tracking project status and milestones and coordinating cross-functional alignment to ensure timely execution of deliverables.

Type: Full time, 40 hours/week
Location: Bellevue, WA
Salary Range: $180274 - $206172 per year

To Apply, click the apply button below. Contact lpresumes@tiktok.com if you have difficulty submitting resume through the website.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $180274 - $206172 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.