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Senior Systems Analyst

New York, NY

Senior Systems Analyst
The Info Systems Analyst designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Under limited supervision, this job is responsible for the installation, configuration and maintenance of the organization's operating systems.

Key Responsibilities and Duties

  • Formulates system scope through research and fact-finding to develop or modify moderately complex information systems.

  • Evaluates and implements changes to existing system logic difficulties and documentation as necessary.

  • Reviews flow charts, models, and procedures and feasibility studies to design possible system solutions.

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  • Reviews technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

  • Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.

  • Identifies and documents all system constraints, implications and consequences of various proposed system changes.

  • Educates end users on system designs and functionalities through creation of training materials and conducting demos.

  • Evaluates the efficiency and effectiveness of application operations and troubleshooting problems.
  • Educational Requirements
    • University (Degree) Preferred
    Work Experience
    • 3+ Years Required; 5+ Years Preferred
    Physical Requirements
    • Physical Requirements: Sedentary Work

    Career Level

    The Client Services Technology team within TIAA is searching for a motivated, enthusiastic, proactive Senior Systems Support Engineer to join its Communication platform.   This technical engineer will be responsible for support of production applications and infrastructure. The Individual will analyze and execute technical support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users.  This person will also work with the Manager and Technical Lead to assess the project progress and raise risks, develop mitigation plans and collaborate with other groups including development, architecture, and business teams.


    • Provide L3 support, perform analysis and research on Java/Spring Batch processes and Oracle databases
    • Create and maintain Operational support documentation with immediate or extended teams
    • Support and monitor daily batch cycle with emphasis on critical processing and dependencies while identifying areas of improvement in system performance or code quality
    • Take ownership of and investigate root cause of incidents or problems
    • Ability to deploy emergency patches or bug fixes in a timely manner
    • Identify opportunities for system reuse and system simplification
    • Analyze complex performance and capacity issues with systems / applications software and/or application components

    Required Skills: 

    • 5+ years of experience as a software engineer or in an applications support role for applications written in Java/ J2EE, Spring Framework, Spring Batch, Spring Boot, REST API, Servlets, JavaScript
    • 5+ years of experience working with Oracle, PL/SQL, Oracle Stored procedures, Packages, Functions, Data Modeling, Database optimization and tuning, analytical queries
    • 3+ years of experience writing Unix Shell scripts
    • 2+ years of experience with Message Brokers including IBM MQ, Kafka


    Preferred Skills:

    • 5 or more year’s production support experience.
    • Familiarity with the Hadoop framework including Scala, Spark,  Sqoop, HDFS, Hive
    • Familiarity with XML, XSL, JSON
    • Knowledge of troubleshooting tools such as  Splunk, Dynatrace monitoring, Kabana, Elastic Search (ELK Stack)
    • Familiarity with Enterprise Systems Hardware including Server, Network, Storage technologies
    • Familiarity with the Autosys Scheduling tool
    • Experience performing as the primary Technical support contact as a member of  a 7x24 support team
    • Demonstrates strong oral and written communication skills
    • Strong analytical and problem solving skills

    Potential Salary: $110,500.00 USD

    Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 


    Company Overview

    TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

    COVID-19 Vaccination

    TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

    Benefits and Total Rewards

    The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

    Equal Opportunity

    We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

    Read more about the Equal Opportunity Law here.

    Accessibility Support

    TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

    If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

    Phone: (800) 842-2755


    Privacy Notices

    For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

    For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

    For all other residents, click here to access the Applicant Privacy Notice.

    Client-provided location(s): New York, NY, USA
    Job ID: f1bd6e22de00b45ebb519774d501f3b7a2ad361e3a31a8b69b22db513aaf9972
    Employment Type: Other