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TIAA

Senior Process Management Analyst

Pune, India


The Senior Process Management Analyst performs installation, configuration, and maintenance of information technology (IT) systems software and hardware for multi-user server computers. Working independently under general supervision, this job maintains end user needs by ensuring the uptime; performance, resource availability, and security of the computers are within established operational guidelines. This job also uses their knowledge of computer languages and operations to find and fix problems in computer networks, such as network communications errors, storage problems, and malfunctioning server platforms.


Key Responsibilities and Duties

  • Maintains the automation of routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement.

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  • Implements domain solutions and executes changes in line with the implementation plan.

  • Helps senior domain administrators with trouble shooting of day-to-day domain issues.

  • Configures servers and associated routers to ensure their smooth and reliable operation.

  • Creates documentation as it relates to domain configuration, routing, processes, and service records.

  • Updates current documentation of all equipment under operational control.
  • Educational Requirements
    • University (Degree) Preferred
    Work Experience
    • 2+ Years Required; 3+ Years Preferred
    Physical Requirements
    • Physical Requirements: Sedentary Work

    Career Level
    6IC

    Infrastructure Release Management and Change Management

    • Experience in Release/Change management including preparing communication plans, supervising release cycle meetings, incident meetings, tracking milestones, and release reviews.
    • Able to Conduct Release Management Service Reviews forum to review overall Release Management performance and Chair CAB meetings.
    • Provide recommendations to the Release Steering Committee regarding go/no-go decisions.
    • Able to monitor the effectiveness of the Release and change management process and make recommendations for improvement.
    • Able to manage the governance of the life cycle of changes and make sure that only authorized changes are implemented.
    • Able to manage relationships and coordinate work between different teams at different locations and Send regular status communications to technical and senior leadership
    • Able to Create Release/change management strategy.
    • Responsible for communicating and implementing the overall direction and management of the Release and Change Management Process.
    • Able Co-ordination with providers Infrastructure and Application related issues.
    • Able to designs and prepare change and release management metrics and reports for management
    • Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis).
    • Assists in updating SOPs, work instructions, checklists, and various other documents under Quality management, Change/Release Management and document control.
    • Suggest/take Proactive steps to simplify as well as improve process.
    • Promote ITIL methodology and ensure industry best practices are followed.
    • Help keep the team focused and on track to meet KPIs.

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    Company Overview

    TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 
    Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

    We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

    Accessibility Support

    TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

    If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

    Phone: (800) 842-2755

    Email: accessibility.support@tiaa.org

    Privacy Notices

    For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

    For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

    For all other residents, click here to access the Applicant Privacy Notice.

    Client-provided location(s): Pune, Maharashtra, India
    Job ID: 090cbb31269467012596124fb6b8caed289cf97e0a37e4e9a98f18bb38f89c58
    Employment Type: Other