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Senior IT Software Vendor Management Professional

Louisville, KY / Remote

Become a part of our caring community and help us put health first

The Senior IT Vendor Management Professional holds Humana's technology partners accountable via performance management, contract compliance, and relationship management, thereby allowing internal partners to focus on providing solutions to enable the perfect member experience.

The Senior IT Vendor Management Professional is responsible for coordinating IT stakeholder activities and relationships across assigned IT departments and within Humana's IT organization.

The Senior IT Vendor Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

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The Senior IT Vendor Management Professional:

Represents the scope of the IT relationship across such areas as financial performance, incentive programs, quality management, data sharing, connectivity, documentation, performance, operational improvements and other areas as they relate to IT vendor performance, IT DRI experience, market growth, vendor experience, and operational excellence.

Advises executives to develop functional strategies (often segment specific) on matters of significance.

Supports the information technology function, evaluates vendor performance, needs assessment, spend optimization and risk management.

Directs the lifecycle activities for existing contracts.

Identifies new technology solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives.

Drives the strategy and selection of vendors.

Coordinates the negotiation and execution of contracts with the Legal and Contracts departments.

Begins to influence department's strategy.

Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.

Exercises considerable latitude in determining objectives and approaches to assignments.

Development and stewardship of the Humana VM strategy for assigned vendors - cross category.

Provision of VM consulting support across the vendor lifecycle

Develop and execute the vendor management program for assigned vendors

Leads Humana IT Relationship with the vendors- responsible for successful relationship development & management

Empower Key Relationships through engagement communication plans

Track Benefits Realization through strategic initiatives for business case, financial, and contracted benefits performance management, as well as support for invoicing questions.

Manage contractual agreements by understanding and managing contract requirements on both sides, , performing contract maintenance (renewals, key dates, change tracking) and initiating amendment needs.

Measure Vendor Performance by facilitating vendor performance reports & metrics alignment to the business, monitoring vendor reporting quality and managing vendor improvement plans and metrics source identification & dashboards, designing or modifying category specific metrics and measures, and monitoring / facilitating strategy and category metrics alignment.

Manage Vendor Portfolio by establishing and maintaining pertinent information on vendor's profile, and supporting new opportunities for strategic vendor growth or innovation.

Administer Vendor Program by managing escalated vendor issues and risks - cross category - and policy compliance and internal risk management.

Use your skills to make an impact

Role Essentials

  • Required Qualifications
  • Bachelor's degree from an accredited college or university
  • 5 years prior vendor, supplier, contract, risk, or account management experience working with IT Associates.
  • 2 years prior experience with general hardware, software licensing, & SaaS
  • Preferred Qualifications:
    • 1 or more years project leadership experience
    • Training in asset, vendor, contract, risk, or supplier management

Scheduled Weekly Hours


Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$84,600 - $116,300 per year

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Client-provided location(s): Louisville, KY, USA
Job ID: humana-R-333441
Employment Type: Full Time