Database Engineer

Database Engineer

Are you passionate about the chance to bring your experience to a world-class company that is market-leading

We are looking to add a Database Engineer to our ORACLE Support database team. This global team interacts directly with key technical groups, collaborating to implement change and provide support for major database systems that deliver data to the critical, revenue generating applications that drive the TR business.

About the Role

In this opportunity as a Database Engineer, you will:

MAJOR AREAS OF ACCOUNTABILITY

Technology (70%)

Database Support

• Provide in-depth critical support for Oracle and Postgresql databases
• Provide Cloud - EC2 and Aurora RDS database support on Oracle and PostgreSQL databases.
• Provide primary support for critical, complex production databases
• Troubleshoot, investigate, and drive the resolution of incidents
• Administration of Oracle on Unix/Linux environments
• Perform Systems Database Administration across multiple Postgresql and Oracle database environments and ensure continuous 24x7 operation and availability in support of mission-critical internal production applications.
• Strong operational familiarity with RAC on Oracle 11g/12c and above.
• Perform various project-related database requests for customers. Tasks can include DDL generation, cloning, schema and/or table-level data refreshes, and performance tuning.
• Support database backup/recovery using storage technologies such as NAS and RMAN etc.
• Collaborate with application/development partners to address performance reported issues.
• Manage backup/recovery and provide Disaster Recovery planning.
• Contribute/write/maintain OS-level scripts (i.e., UNIX shell) for system DB maintenance. Ensure the quality and consistency of data and database systems by following a defined set of procedures (change control, security procedures, user passwords, backups, etc).
• Contribute to the continued development and documentation of operational and application related database standards and procedures
• Pro-actively identify database issues and resolutions.
• Assume ownership of database related problems; work closely with internal technical teams to pursue problem resolution and root cause analysis
• Coordinate interaction with vendors, creating service requests and escalating as needed to ensure timely resolution
• Provide problem management and resolution for repeat issues
• Make recommendations and contribute to the design and development of long-term solutions
• Respond to inquiries from business partners related to performance, application errors, storage capacity, etc.
• Participate in new system builds; create databases, schemas and deploy standard jobs and monitoring, and user permissions and login administration.
• Through review and solid handoffs, ensure system supportability prior to production utilization
• Adhere to documented change and incident management policies
• Use established Shared Services support processes and tools to document and track problem resolution
• Develop technical documentation for use in future incident resolution
• Provide support outside of normal office hours when necessary and appropriate to support major database implementations or to react to highly critical database production issues. (emergency and infrequent pre-planned occurrences)
• Learn and stay current on the features and functionality of Postgresql and Oracle databases, focusing on technology to improve performance, availability, reliability, stability and work efficiencies.
• Learn and stay current on standard database solutions designed by the Systems Engineering Database group.
• Translate highly technical solutions/problems into clear language useful to audiences at varying technical levels
• Prepare high quality technical documentation, present it clearly to interested parties
• Communicate in a concise and professional manner when interacting across staff levels and internal/external customers
• Mentor and coach database engineers
• Research and develop team leadership skills.
• Contribute to and influence a variety of work streams concurrently
• Set individual goals that are consistent with business goals
• Participate in initiatives to define, measure, and report on database quality and stability
• Develop the knowledge of Thomson Reuters product lines and supported technologies
• Proactively generates relevant ideas for new and improved operations or use of technology
• Understands the impact of new projects and technical impacts to supported systems
• Collaborates with peers, Design & Engineering DBAs and managers to determine system strategy and how best to implement and support it

• Learn and stay current on the features and functionality of ORACLE, Postgresql databases, and other Flavors of Databases, focusing on technology to improve performance, availability, reliability, stability and work efficiencies.
• Learn and stay current on standard database solutions designed by the Systems Engineering Database group.

• Translate highly technical solutions/problems into clear language useful to audiences at varying technical levels
• Prepare high quality technical documentation, present it clearly to interested parties
• Communicate in a professional manner when interacting across staff levels and internal/external customers
• Mentor and coach Associate / Database engineers and peers
• Research and develop team leadership skills.

• Contribute to and influence a variety of work streams concurrently
• Set individual goals that are consistent with business goals
• Participate in initiatives to define, measure, and report on database quality and stability

• Has broad knowledge of Thomson Reuters product lines and supported technologies
• Proactively generates relevant ideas for new and improved operations or use of technology
• Understands the impact of new projects and technical impacts to supported systems
• Collaborates with peers, Design & Engineering DBAs and managers to determine system strategy and how best to implement and support it

• Bachelor's Degree - Computer Science, technical or engineering degree preferred
• 3 years in the IT field with at least 2 years of DBA responsibilities in Oracle/PostgreSQL environments.
• Familiarity with cloud environment is preferable.
• Experience in Cloud Migrations, Oracle Installation, Configuration and Upgrades
• Experience with Oracle replication technologies such as Dataguard, Streams and Golden Gate will be added advantage.
• Strong quantitative, analytical, communication and verbal skills with a strong customer service focus
• Performance monitoring and tuning skills are desired.
• Understanding of storage technologies such as NAS and SAN etc.
• Ability to problem solve in high pressure situations
• Extensive backup/recovery experience including Disaster Recovery planning.
• Ability to quickly learn and adapt to changes in database technology
• Excellent analytical and problem-solving skills
• Ability to work effectively as part of a team via excellent verbal and written communication, as well as independently toward assigned goals
• Experience in scripting languages shell, Python and Perl etc.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.