Job Description
The Washington Post is seeking a Senior Business Analyst to join the Finance Project Management Office (PMO). This individual will serve as a strategic business partner across finance, engineering, product, and payment operations, focusing on digital subscription revenue, payment processing performance, and gateway optimization. This position plays a crucial role in ensuring the accuracy, efficiency, and scalability of our global payment infrastructure.
Motivation and Mindset
- Driven by data and energized by the opportunity to solve complex business problems through analysis and insight.
- Thrives at the intersection of strategy and execution, bridging high-level objectives with detailed operational solutions.
- Takes initiative and ownership, delivering measurable impact across cross-functional projects.
- Values collaboration and operates with a strong sense of accountability, urgency, and clarity in communication.
- Proactively identifies opportunities to streamline and automate workflows, reducing manual overhead and increasing scalability.
- Embraces technology as a lever for efficiency, accuracy, and innovation-committed to enhancing both business outcomes and user experience.
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This role involves two primary responsibilities:
- Leading analysis and oversight of payment data, including revenue trends, processing performance, failure rates, fees, and churn.
- Collaborating with engineering and external providers to implement enhancements across payment gateways, new merchant setups, and system changes related to payment brand mandates.
- Perform recurring and ad hoc analysis of digital subscription revenue and payment performance, identifying trends and risks across global markets.
- Manage audits and reconciliations for digital subscription payments across partners including Amazon, Apple, PayPal, and credit card networks.
- Analyze internal and external payment data to identify root causes of churn, failed payments, and latency issues.
- Collaborate with engineering to design, test, and implement enhancements in payment workflows and system integrations.
- Develop and continuously refine payment strategies to support expansion, optimize success rates, and reduce fees or errors.
- Monitor changes in payment brand mandates (e.g., Visa, Mastercard), ensuring timely and compliant implementation.
- Review and manage completion of forms and documentation for new merchant account setups.
- Coordinate testing, rollout, and post-launch monitoring of system changes related to payment processing.
- Create and maintain detailed documentation for functional requirements, data flows, and test cases.
- Maintain access to payment portals and provide reporting to business stakeholders as needed.
- Facilitate cross-functional alignment between product, engineering, finance, and external payment providers.
- Identify opportunities for automation and optimization across the payment ecosystem.
- Evaluate information from multiple sources and distinguish user requests from the underlying needs.
- Lead or support business process improvement initiatives, ensuring solutions align with broader strategic goals.
- Bachelor's degree in Business, Finance, Technology, or a related field.
- 5+ years of experience in business analysis, preferably in a digital commerce, fintech, or payments environment.
- Solid understanding of payment processing workflows, gateways, and lifecycle from authorization through settlement and reconciliation.
- Strong data analysis skills, with proficiency in Excel, SQL, or reporting tools (e.g., Tableau, Power BI).
- Demonstrated ability to communicate technical requirements to engineering and explain data trends to business stakeholders.
- Experience with global payment providers, processor integration, and/or subscription billing platforms.
- Familiarity with PCI compliance and handling of sensitive payment data.
- Ability to manage multiple priorities and deliver results in a fast-paced, matrixed organization.
- Excellent written and verbal communication skills, with the ability to influence cross-functional teams.
Compensation and Benefits
Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
- Competitive medical, dental and vision coverage
- Company-paid pension and 401(k) match
- Three weeks of vacation and up to three weeks of paid sick leave
- Nine paid holidays and two personal days
- 20 weeks paid parental leave for any new parent
- Robust mental health resources
- Backup care and caregiver concierge services
- Gender affirming services
- Pet insurance
- Free Post digital subscription
- Leadership and career development programs
The salary range for this position is:
85,100.00 - 127,700.00 USD Annual
The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.
The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.
The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?
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