Sales Operations Manager (Contract)
Join the future of news
We're on a mission to deliver riveting storytelling for all of America. At The Washington Post, you'll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.
About Our Team
The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.
Why This Role Matters
The Washington Post's Content Licensing team is seeking a Temporary Sales Operations Manager to join on a 6-month contract basis. This role supports the revenue team by managing and optimizing systems, processes, and workflows that enhance both pre-sale and post-sale effectiveness.
You will focus on Salesforce administration, contract and data management, billing accuracy, and customer service support. This role reports to the Sales Director and offers an excellent opportunity for professionals with strong sales operations experience seeking a short-term engagement.
Key Responsibilities
Pre-Sale Operations
- Manage and configure Salesforce to support sales pipeline workflows, lead tracking, opportunity stages, and reporting.
- Coordinate basic platform updates and liaise with external development resources as needed.
- Maintain accurate contract records and ensure compliance with subscription agreements.
- Ensure data integrity across all customer records and portals.
- Review internal databases for rights and permissions requests, collaborating with legal and editorial teams.
- Work with marketing teams to develop and deliver up-to-date sales collateral.
- Partner with the Billing Team to ensure accurate invoicing in line with subscription terms.
- Collaborate with Editorial and Engineering teams to support subscription fulfillment and technical quality assurance.
- Assist Finance with accurate sales performance reporting.
- Manage client communication channels and respond to customer service requests.
- 3+ years of experience in sales operations, client services, or a related role.
- Proficiency with Salesforce administration and reporting.
- Strong organizational and project management skills.
- Ability to work independently and build partnerships across teams.
- Analytical mindset with a focus on accuracy and customer service.
Learn more about The Post at careers.washingtonpost.com.
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Perks and Benefits
Health and Wellness
- FSA
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
Financial and Retirement
- Pension
- 401(K) With Company Matching
Professional Development
- Promote From Within
- Shadowing Opportunities
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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