Job Description
As a Sales Supervisor, you will be responsible for sales and business development of service products related to our Laboratory Equipment portfolio in the France region along with supervising a small team of contract renewal specialists. Approximate time split would be 75% on direct sales activities and 25% team management activities. This portfolio includes Centrifuges, Scientific Cold Storage, CO2 Incubators, Biosafety cabinets, and other products. You will primarily focus on services such as preventative maintenance contracts, installations and compliance services. This customer facing position requires approximately 20% travel with occasional overnight stays.
Location : Remote France
Key Responsibilities:
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- Develop and implement sales strategies to expand the client base and enter new markets, using market insights and consumer trends.
- Supervise business effectively to provide accurate sales forecasting, pipeline management, and opportunity tracking. Use effectively Salesforce, SAP, and other designated IT tools.
- Cultivate and maintain strong relationships with both our sales channels and clients, understanding their needs to propose tailored service solutions and support contract renewals.
- Lead sales discussions with customers, ensuring favorable terms and conditions that meet both company objectives and client requirements.
- Collaborate cross-functionally with Instrument Sales, Product Management, Customer care team and Field Service teams to align service offerings with client expectations, delivering outstanding customer happiness.
- Lead the contract renewal team, own business reporting and deliver timely contract renewals. Use CRM systems for efficient management.
- Lead tenders, with support from your team including crafting quotations, gaining approvals, submitting, and tracking win/loss.
Education and Experience:
- Bachelor's Degree, preferably in Life Sciences.
- Minimum of 5 years of selling and account relationship management experience with a major company. Previous management experience is desirable but not crucial.
- Consistent track record of successful sales achievement, with a keen focus on customer happiness.
- Experience with CRM/ERP systems, with a strong preference for Salesforce.com and SAP experience.