Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
Location/Division Specific Information
Location: Boston, MA
Hours: Mon-Fri 9am-5pm or 8am-4pm
How do we make an impact?
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.
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What will you do?
Assists in coordinating the staff and workload to meet or exceed productivity performance standards for Managed Services. Provides functional supervision to team members by performing site coverage as needed. May assist in the cross training of associates and the training of new hires.
Facilitate equipment and instrument repair and maintenance to include: Database management. Interaction with Lab Champions and vendors to facilitate repair and calibration of equipment.
Proactively responds to potential equipment issues to prevent unplanned interruption and customers' business.
Perform asset tagging and tracking of instruments using client procedures
Closely communicate and collaborate with onsite team to prioritize and resolve open corrective and preventative work orders.
Maintains company assets (tools, inventory, laptop computer, etc.) in good and working condition.
Escort lab instrument service vendors to work sites and provide locally required trainings to such service vendors.
Communicate clearly, understand and acknowledge verbal instructions, read and interpret work from drawings, written work orders, sketches, blueprints, and technical manuals.
Understand customer requirements and coordinate work with other teams for various support requirements.
Maintain professional and customer focused relationships with team members, internal and external customers and service providers, and building occupants.
Facilitates and leads team meetings.
Identifies training and site service personnel skills enhancement opportunities and reports these to the supervisor.
How will you get here?
Education
High school diploma or equivalent required.
Associate degree preferred in a related field, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
Experience
3+ years of progressive, proven experience required
GxP Experience and IATA/DOT certification are also a plus.
Knowledge, Skills, Abilities
- Leadership abilities and interpersonal skills are required to lead and enhance team culture
- Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
- Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment
Physical Requirements / Work Environment
Requires the ability to lift, push, and pull 30-40 pounds consistently; lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.
Regularly required to stand or walk for prolonged periods.
Work areas may include spaces where chemical-based allergens are in use (penicillin, tetracycline, etc.). Depending on the area of the building, personal protective equipment may be required.
Ability to work overtime, as needed.
Competitive wages & Excellent benefits package
- Review our company's Total Rewards
- Medical, Dental, & Vision benefits-effective Day 1
- Paid Time Off & Holidays
- 401K Company Match up to 6%(after 1 year)
- Tuition Reimbursement - eligible after 90 days
- Employee Referral Bonus
- Employee Discount Program
- Recognition Program
- Charitable Gift Matching
- Company Paid Parental Leave
- We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.
- We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.