Senior Program Manager, Process Improvement & Digital Delivery

Description

About the Role

The PANYNJ Engineering Department is the steward of the agency's infrastructure of today and leads efforts to design and build the agency's future. Responsible for the delivery of high-quality and cost-effective planning, architectural/engineering design, and construction management services in support of the agency's capital and operating programs, Engineering must continue pushing the digital envelope, integrating 21st century technologies and cutting-edge practices.

The Department is seeking a dynamic and results driven Senior Program Manager of Process Improvements and Digital Delivery to support Engineering in driving efficiency, innovation and agility as part of the department's transformative digital journey.

Reporting to the Office of the Chief of engineering operations, this role serves as a strategic change leader responsible for the delivery of process innovation, driving the continuous improvement of organizational processes and spearheading the digital transformation initiatives for the Department.

• Analyze current business processes to identify areas for improvement and optimization, ensuring alignment with organizational goals.
• Create and implement comprehensive strategies for process improvements, incorporating best practices and industry standards.
• Lead cross-functional teams in the execution of process improvement projects, ensuring timely and successful implementation.
• Track and evaluate the effectiveness of process changes, using key performance indicators (KPIs) to measure success and identify further opportunities for enhancement.
• Foster a culture of continuous improvement within the organization, promoting the adoption of Lean, Six Sigma, and other relevant methodologies.

• Develop and execute a comprehensive digital transformation strategy that aligns with the Agency's and Department's objectives and market trends.
• Lead the selection and implementation of digital tools and technologies, ensuring seamless integration with existing systems and processes.
• Promote a culture of innovation, encouraging the exploration and adoption of new digital solutions to enhance business operations.
• Collaborate with key stakeholders, including senior leadership, to ensure alignment and support for digital initiatives.
• Oversee change management efforts to ensure smooth adoption of digital solutions, providing training and support as needed.

• Develop detailed project plans, timelines, and budgets for process improvement and digital transformation initiatives.
• Ensure appropriate allocation of resources, including personnel, technology, and budget, to achieve project objectives.
• Identify and mitigate potential risks associated with projects, implementing contingency plans as necessary.
• Monitor project progress, using metrics and analytics to ensure projects are on track, on time, and within budget.
• Ensure all process improvements and digital initiatives comply with relevant regulations and standards

• Lead and mentor a team of professionals, providing guidance, support, and development opportunities to enhance their skills and performance.
• Participate in the recruitment and selection of team members, ensuring the right mix of skills and experience for successful project delivery.
• Conduct regular performance evaluations, providing constructive feedback and recognizing achievements.
• Foster a collaborative and inclusive team environment, encouraging open communication and knowledge sharing.

• Identify and evaluate potential vendors and partners, ensuring they meet the organization's needs and standards.
• Maintain strong relationships with vendors and partners, ensuring effective collaboration and service delivery.
• Regularly assess vendor performance, addressing any issues and making adjustments as needed to ensure optimal outcomes.

• Evaluate the financial impact of process improvements and digital initiatives, ensuring they deliver a positive return on investment.
• Identify and pursue potential funding opportunities, including grants and partnerships, to support digital transformation efforts.

• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field.
• Minimum of 10 years of experience in process improvement, digital transformation, or a similar role, with a proven track record of successful project delivery.
• Demonstrated leadership skills, with experience managing cross-functional teams and driving organizational change.
• Strong understanding of process optimization methodologies and digital technologies, including software tools and platforms.

• Master's degree in Business Administration, Information Technology, Engineering, or a related field].
• Relevant certifications, such as Lean Six Sigma, PMP, or ITIL, are highly desirable.
• Excellent analytical and problem-solving abilities, with the capability to make data-driven decisions.
• Strong verbal and written communication skills, with the ability to effectively convey complex ideas to diverse audiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.