Position Purpose:
The Associate Product Experience Analyst will work with many teams, including the Product Experience team and the Product Development team to build best-in-class configurable and customizable product experiences online for our several websites including Blinds.com and Homedepot.com as well as in Home Depot store applications. This position will be responsible for designing and building complex configurable items the Autobahn platform. The role will also analyze the platform and provide feedback for improvements. The Associate Product Experience Analyst will be responsible for processing updates as required for ongoing maintenance with keeping up the product catalog. In addition, The Analyst will need to troubleshoot problems, and assist in providing information and guidance to the Jr Product Experience Analysts.
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Key Responsibilities:
- 40% Build and Configure - Build and configure highly complex and customizable products with our proprietary software, creating logical and clear product configuration experiences with natural product customization and conditional logic using high-level product and software knowledge
- 10% Platform Improvements - Be an active and vocal participant in cross functional teams to develop and improve functionality within the platform
- 30% Product Setup - Own all relevant steps of product build and updates with minimal oversight including, but not limited to communication with vendors, verification of task completion and correctness, troubleshooting and solving project issues and concerns, and seeing projects through to completion
- 20% Product Updates - Perform routine product updates with highly sensitive time constraints, execute product update and QA initiatives with impeccable attention to detail, adhering to strict QA standards, and provide ongoing technical product support for customer-facing associates
Direct Manager/Direct Reports:
- This Position typically reports to PEXA Manager
- This Position has 0 Direct Reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented
- Being Resilient
- Decision Quality
- Collaborates
- Manages Complexity
- Optimizes Work Processes
- Communicates Effectively
- Drives Results
- Resourcefulness