Sr. Process Consultant of Artificial Intelligence

Sr Agile Product Owner - BA07FE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

We are looking for a Senior Process Consultant of Artificial Intelligence to deliver on the business' strategy through strong process management discipline that focuses on continuous improvement and ongoing maintenance of key operational processes. The position will work across functions to lead efforts, drive improvements, and support activities relative to leveraging Generative and Agentic AI, Predictive Analytics, Data Science, and Machine Learning. Key accountabilities of the position are outlined below:

Key Responsibilities:

• Aids with the design, development, and implementation of strategies and tactics for effective and efficient process management and continuous improvement
• Lead the implementation of Generative and Agentic AI capabilities to transform business processes and services.
• Puts Voice of Customer (VOC) and Voice of the Employee (VOE) at the center of all process changes. Ability to lead others through change including new system enhancements; business process decisions; and future visions.
• Executes continuous improvement of operational level processes leveraging AI solutions, including tactical and operationally driven changes to the process using lean methodology to develop solutions.
• Creating, managing, and updating a Continuous Improvement Plan and process
• Executing and managing continuous improvement projects and activities
• Redesigning the process represented in a future state map and translated into continuous improvement activities
• Partner with business leads to map out current-state and maintain future-state business-process flows of customer attributes across customer-journey touch points and channels.
• Develop, with business input, KPIs that determine health of the processes.
• Partners closely with multiple business areas to develop solutions that will meet the need of our customers and employees, identifying opportunities for innovation and develop business-centric solutions.
• Communicate complex AI concepts and strategies to non-technical stakeholders in a clear and compelling manner.
• Mentor junior team members and foster a culture of continuous learning and innovation.
• Act as an advocate for innovation within the organization, promoting a culture of experimentation.
• Facilitate workshops and meetings to gather requirements and feedback from various business units.
• Lead and/or support projects and initiatives including validating business requirements, determine/validate staffing, and expense impacts of projects, and communicate project status
• Assess the strengths and opportunities of projects to drive efficiency and improvement
• Manage and monitor project timelines to deliver desired outcomes and business results

• Basic understanding of data science programming languages (i.e. Python and R)
• Aids in the delivery and use of process mapping software such as SkanAI and NICE NEVA Discover
• Provides guidance and expertise to all levels of leadership on fit for use between GenAI, Data Science, Robotics Process Automation, Machine Learning, and other available solutions
• Utilizes advanced techniques in predictive analytics to identify opportunities for process optimization and automation

• Demonstrated experience in implementing Generative AI, Agentic AI, Predictive Analytics, Machine Learning, and Automation Tools within a business context
• Excellent written, oral and presentation skills at all levels within the organization
• Strong ability to manage complexity and ambiguity
• Possesses strong technical expertise and a solid understanding of leveraging technology to enhance business processes.
• Experience in developing and utilizing measurement methodologies to evaluate business outcomes.
• Thrives in a dynamic, fast-paced environment.
• Eager to embrace new challenges and acquire new skills as needed.
• Able to build and foster strong working relationships; persuasive / able to influence others
• Critical thinking skills -applies sound judgment; able to trouble-shoot
• Sound data analytics expertise with the ability to synthesize data and develop solutions
• Strategic thinker - hypotheses development and analysis, and conclusion generation
• Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.