Director of Executive Technology Services

Dir Client Technology - IC06AE

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Director of Executive Technology Services

Position Summary

We are seeking a dynamic and highly skilled Director of Executive Technology Services to lead a specialized team dedicated to providing 24/7 support to our C-Suite executives in both onsite and remote settings. This individual will operate with a customer-centric mindset, while influencing executive decision-making through clear, data-driven insights. They will serve as a trusted advisor to the C-Suite, providing strategic counsel on technology trends, risks, and opportunities. They will be responsible for delivering white-glove technology services, ensuring seamless operation of all executive-facing technology and rapid issue resolution.

• Ability to identify and adapt to executive personas, leveraging deep insights into leadership styles and priorities to tailor support strategies; adept at utilizing modern productivity tools and AI-driven solutions to streamline workflows, enhance decision-making, and maximize executive efficiency.

• Define and execute the strategic vision for executive technology services, aligning with enterprise IT and business objectives. Lead innovative initiatives to enhance executive productivity and digital experience.

• Establish and track key performance indicators (KPIs) and OKRs (Objectives & Key Results) to measure service quality, executive satisfaction, and operational efficiency.

• Foster a culture of excellence and continuous improvement. Mentor and develop team members, ensuring succession planning and career growth

• Ensure compliance with corporate security policies and regulatory requirements. Partner with cybersecurity teams to mitigate risks in executive environments.

• Oversee the setup, maintenance, and optimization of executive devices, secure network access, video conferencing systems, and printing solutions, inclusive of onboarding and offboarding executive employees

• Provide on-call support during off-hours and travel as needed to support executives in various locations.

• Oversee the setup, maintenance, and optimization of event support during executive meetings and smaller meetings held within the Executive Suite or the Board of Directors.

• Communicate technical information clearly and effectively to non-technical stakeholders while upholding the upmost confidentiality.

• Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree preferred.

• 10+ years of experience in IT support or technology services at a large company with global presence, inclusive of demonstrated success at building a high-performing team

• Proven experience supporting senior executives or high-profile clients in a fast-paced environment.

• Strong technical knowledge across devices, networking, AV systems, and enterprise collaboration tools.

• Exceptional interpersonal and communication skills, with a customer-centric mindset.

• Ability to lead under pressure, manage competing priorities, and maintain confidentiality.

• Willingness to work flexible hours, travel as needed (up to 10%) and be on-call as needed.

• Experience with executive-level support in a global or matrixed organization working directly with Boards, investor relations, and executive communications.

• Familiarity with ITIL or other service management frameworks.

• Certifications such as PMP, ITIL, or relevant technical credentials.